Vestas are seeking an enthusiastic and experienced Head of Customer Relationship Management to manage our team in Melbourne. This is a excellent opportuity to join a unique team in a company focussed on making our world a greener place.Our customer relationship division works directly with our service site client owners to facilitate questions, problems, upgrade requests and service scheduling and many other qeries. As the Head of Customer Relationship Management you will manage our CR team and their portfolio of clients to ensure Vestas continue to service our wind farms at the highest level while maintaining a high level of solution management.
In this role you will be able to utilise your excellent relationship management skills and enjoy a healthy communication towards client negotiation.
Responsibilites - Being a part of both cross-regional and country management team
- Leading a team of Customer Management Staff
- Ensuring an appropriate level of knowledge and competencies to enable performance compliant with Vestas' strategy and market requirements
- Being responsible for a long-term strategy and coordinating regional customer's portfolio
- Solving complaints or supporting team members in negotiations and contractual settlements Safeguard effective deployment of resources, processes, procedures and proposals to improve the Service organization
- Supporting the Region and country Management in initiatives contributing to overall success of the Vestas in the market
Qualifications - Relevant Bachelor's degree in e.g. Economics, Supply Chain or equivalent field
- Minimum 5 years of experience in an International Service organization and proven experience with leadership and people management
- Financial insight and knowledge of key figures and KPI's within a Service
- Legal/commercial background and experience in negotiations
Competencies - Good leadership and interpersonal skills and the ability to motivate others
- Great communication skills, combined with a commercial mindset
- Experience with change and conflict management
- Good stakeholder management skills and a positive can-do attitude
- Structured and detail-oriented
- Good negotiationskills
What We Offer - We offer an exciting job with great opportunities for professional and personal development in an inspiring environment with the energy industry's global partner on sustainable energy solutions.
- We value initiative, responsibility, and the balance between creativity and quality in all solutions.
- You will become part of a highly professional environment with a professional technical commitment.
Our Benefits - Join the World's Leading Wind Energy Solutions Provider
- Excellent Career Development opportunities both Nationally and Globally
- A workplace that embraces Diversity and Inclusion
- Flexible workplace arrangements
- 13 weeks Paid Primary Carers Leave
- 3 weeks Paid Secondary Carers Leave
- Employee Assistance Program
Vestas is an equal opportunity employer. We are dedicated to attracting, retaining and developing our people. Applications are encouraged from all sectors of the community and we strongly encourage applications from those who identify as being Aboriginal or Torres Strait Islander.
BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link,www.vestas.com/en/careers/job-openings
About Vestas Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field.
With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
