The Role
An exciting opportunity is now available for a dedicated and driven individual to join our team in the position of Administrator / Resource Scheduler. The focus of this diverse role will be to manage key elements of delivery and resources for Restorx Victoria and Tasmania. Reporting to the Delivery Manager, you will be responsible for scheduling incoming jobs, responding to enquires, organising labour hire and equipment and managing rosters for Restoration Technicians and Project Managers. This is a fantastic chance to join a stable and secure company that values its people above all else. On the job training and future opportunities for career progression will also be available.
We Offer
- The opportunity to join an organisation with an exciting future
- A respected growing organisation
- Assist local communities
- A positive and rewarding team culture
- Support, training and guidance from experienced manager
- Discounts on technology, cars, fashion, and leisure
- Up to date technology and a modern office environment
- Supportive, social and collaborative team
- Desktop provided
- Annual Salary reviews
The Company
Operating a highly recognised, innovative, and fast paced restoration company Restorx Services has built a reputation for excellence whilst living a culture of ‘Give First’. Delivering an integrated approach with our people, processes, and technology, we take pride in achieving fast and successful outcomes every time, especially in emergency situations.
Key Duties & Responsibilities
- Schedule incoming jobs
- Match tasks to technicians with suitable skill levels
- Ensure allocations are scheduled in a cost-effective manner
- Identify operational improvement strategies to ensure business efficiency
- Submit daily updates of run sheets to all Restorx staff & troubleshoot changes as required
- Liaise with recruitment agencies to organise casual labour-hire in coordination with daily schedules
- Maintain on-call afterhours roster for technicians & project managers
- Inbound telephone enquiries from technicians
- Ensure technicians adhere to correct site reporting procedure
- Liaise with the delivery team to ensure staff members have appropriate equipment before attending site
- Attend meetings as requested by delivery management
- Liaise with Restorx team on areas of support required
- Afterhours contact availability required to support staff scheduling enquiries
- Availability to work extended hours during storm / CAT events
Key Selection Criteria
Do you have proven examples of demonstrating drive and energy? Are you extremely motivated and can think outside the box? Do you want the opportunity to potentially work your way into a partnership? Being able to demonstrate and highlight examples of these are the key criteria for you to be successful in joining our existing talented and passionate team. The following selection criteria is also important, but we are happy to teach and mentor you along the way.
- Strong Administration background
- Previous Scheduling experience ideal, however not essential
- Background in the Restoration, Insurance or Construction industry, advantageous
- Excellent communication skills (both written and verbal)
- Ability to work both independently & as part of a team
- Effective time management, organisational & problem-solving skills
- Ability to manage multiple priorities & work to deadlines
- Strong attention to detail
- Ability to build effective relationships with both internal & external stakeholders
- Self-motivated
- Strong Microsoft Office skills
Please note: A criminal background check will make up part of the recruitment process.
