The Opportunity
Hitachi is seeking a motivated, structured and influential leader for an exciting opportunity to join the team in the position of Parts and Service Manager - Townsville. In this role, you will plan, lead & manage all aspects of the parts and service operations across an expansive territory in North Queensland to provide high-level customer service, whilst working closely with your teams to achieve department safety, quality, production and financial KPI targets.
Reporting to the Townsville Branch Manager, your responsibilities will include:
- Maintain compliance with WHS, Environmental and QA policies.
- Promote an inclusive and collaborative safety culture aligned to HCA safety beliefs and behaviours, with a strong focus on achieving an interdependent safety culture.
- Manage department profit and loss including achieving revenue, expense and gross profit targets.
- Monitor department utilisation and efficiency performance and manage processes and controls to achieve production targets.
- Oversee accuracy and timeliness of customer quote submission, follow up and invoicing.
- Staff recruitment, career development and performance evaluation.
- Customer relationship management.
To be successful in the role, you will also have:
- Demonstrated safety focus with a strong understanding of WHS principles.
- The ability to engage with and positively enable a team of dedicated and talented staff to achieve business objectives.
- A developed understanding of and experience managing operational after sales parts & service support functions.
- Well-developed negotiation and dispute resolution skills, with the ability to navigate complex issues.
- Developed organisational and time management skills, with the ability to prioritise and effectively manage multiple work fronts.
- Ability to understand technical information and interpret technical data.
- In-depth understanding of maintenance planning and scheduling methodology.
- Advanced Written and Verbal Communication Skills
- Intermediate computer skills (MS Office suite).
Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and whole-heartedly value diversity at our company.
