Day Technician - Electrical (Ultimo, Sydney)
Job ID
178001
Posted
07-Aug-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Engineering/Maintenance, Facilities Management
Location(s)
New South Wales - New South Wales - Australia, Sydney - New South Wales - Australia
We Look forward for you to join us!
About the role:
To provide exceptional customer service and comprehensive Maintenance services to the client and the contract. In order to be successful in the role it is key that the Day Technicians understands procedures, processes and operates them to the required standards.
Please Note:
All details are provided for guidance only; they do not necessarily limit the responsibilities and accountabilities of the job. Full details of employment terms are provided within offers of employment, and appropriate policies within the Company.
Contract
A 7 Star Mindset - A key element of this role is the ability to make every moment matter, which supports the delivery of a world class, seven-star client experience: Mindset and attitude are everything, become a master at managing your tasks, resolving issues before they become problems, Having a concierge approach to guests.
Work Location: Harris St Ultimo 2007 Sydney NSW AUS
Work Mon to Friday ( 7.5 hours , 38 hours week) - Circumstances Be flexible to work outside core office hours from time to time
What You’ll Do:
Operational
Responsible for ensuring that maintenance activities within the buildings are being carried out with due regard to Health and Safety, business risk and maintaining the 100% uptime criteria
Responsible for maintaining excellent standards of response to Asset performance, completion of assigned work and ensure any abnormal operating conditions and housekeeping issues are dealt with proficiently
Carry out routine planned preventative maintenance tasks as required within and across HV and LV distribution systems, associated plant / equipment and HVAC mechanical cooling / heating systems as determined by the CMMS system’s work orders
Monitor BMS for running and alarm conditions when required
Building walk-rounds, taking meter readings from UPS, PDU’s and other electrical equipment to monitor capacity
Investigate faults, identify root causes and effect remedies
Prepare accurate / timely service/incident reports as required
Ensure corrective / repair works are carried out in accordance with current regulations
Assist when/where required with equipment installation works and asset data capture
Participate in emergency call out roster providing cover for weekend and team member absences, as required
Develop a comprehensive understanding of the building(s) infrastructure and their layouts, functions and complexities
Deliver effective communication through advice, review, leadership and direct contribution to team meetings, briefings, correspondence, monthly and ad-hoc reporting, as appropriate
Be a point of contact during significant events or multi-discipline technical escalations occurring within the specified sites
As necessary, participate in any business continuity plans the team may be involved in
Ensure data centre operations and CBRE business policies and processes are complied with at your sites i.e. effectively communicated, implemented and adhered to within the contract
Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Ensuring contractually agreed SLA’s and KPI’s within the Scope of Works (SOW) are met and necessary record retention demonstrating adherence
Manage contractors/suppliers to insure maintenance, repairs, and operations are to a high standard and in line with maintenance agreements/SLAs
Promote and maintaining the core Values of CBRE and ensure the professional image of CBRE is presented onsite all times
Manage other tasks as directed by the client
Escalate relevant matters to superiors as soon as practically possible
Provide relief to the Shift Lead during their absence
People
Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, recognition/reward and appraisal systems
Functional on boarding of new employees and facilitation
Culture carrier and promotes best practice
Customer Relationship Management - Maintain positive relationship with the Clients/Customers
Hold team members accountable to performance standards, managing, understanding and addressing any underperformance appropriately
Participate in work related team meetings and activities as required
Actively promote teamwork within the team, contract and business
Quality and Safety
QHSE - Responsible for administrative tasks related to QHSE
Reporting and management of work management system
Logging hazards & customer feedback on the QHSE Management Portal
Log books compliance
Maintaining compliance with all mandatory training
Others
Receiving supplier quotes and uploading onto the internal system for client approval
Constantly improve quality, service, and efficiency
Process improvement
Being a person who can be turned to for expert knowledge, advice, or reliable performance, especially in a crucial situation
Our Values
RESPECT : We act with consideration for others ideas and share information openly to inspire trust and encourage collaboration
INTEGRITY : No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for
SERVICE : We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities
EXCELLENCE : We focus relentlessly on creating winning outcomes for our clients, employees and shareholders
What You’ll Need:
Experience, Knowledge, Skills and Abilities
Essential
Must understand all the associated safety code related requirements relative to providing the service. Experience with Health & Safety Risk Assessments and Control Measures
Experience of maintaining critical & temperature control conditioned environments
Detailed understanding and experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Air handling units, chilled water systems, Fire Alarm systems, and Fire Suppression systems (pre-action sprinklers).
Prior exposure to maintenance scheduling and subcontractor management and supervision
Strong understanding of ticketing or workflow management systems and tools
Experience of managing escalation and emergency issues
NSW Electrical License or NSW HVAC/Refrigeration License is required
Good building services knowledge
Good Customer relationship skills
Working knowledge of “Permit to work” systems
Understand and interpret technical drawings / processes
Experience of CMMS and BMS systems
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
